easynetwebhosts.com

Domain Hosting FAQ

	What platform or operating systems (OS) does EasyNet Web Hosts use? What do I need to use EasyNet Web Hosts's Web hosting services? Does EasyNet Web Hosts offer dial-up access to the Internet? Does EasyNet Web Hosts support Microsoft FrontPage? Does EasyNet Web Hosts support ColdFusion? What technical support does EasyNet Web Hosts offer? Does EasyNet Web Hosts also design Web pages? What kind of reliability does EasyNet Web Hosts offer on hosting? Who is responsible for backing upmy site and data? Does EasyNet Web Hosts offer a shopping cart? Can I securely accept credit card information through my Web site? Is it possible to process credit card transactions in "real time"? Does EasyNet Web Hosts provide any database solutions? What statistical package does EasyNet Web Hosts offer? What are referrer logs and does EasyNet Web Hosts offer any? Does EasyNet Web Hosts offer any ready-to-run CGI scripts? Does EasyNet Web Hosts allow cronjobs/CF Schedule? Does EasyNet Web Hosts support names such as .cc .name)? What is EasyNet Web Hosts's policy on upgrading OS or other software? What platform or operating systems (OS) does EasyNet Web Hosts use? EasyNet Web Hosts offers hosting plans on Linux platforms. Our Linux hosting plans run Apache Web server software. What do I need to use EasyNet Web Hosts's Web hosting services? If you are viewing this page, then you have all that is required to take advantage of EasyNet Web Hosts's services—a computer with an Internet connection. To get your site up and running, you will also need some basic software for creating a Web site (HTML editor) and some method of transferring your Web site to the server (FTP client). For more information, see the Publishing Your Web Site FAQ. Does EasyNet Web Hosts offer dial-up access to the Internet? No. You will need to contact your local Internet Service Provider (ISP) for local dial-up access to the Internet. What about FrontPage? EasyNet Web Hosts will install the necessary server extensions for you to use FrontPage® and is happy to answer your questions related to the use of these extensions. FrontPage extensions are needed to enable you to publish your site with FrontPage and to run additional tools supported by FrontPage, such as WebBots, ToDo Lists and the FrontPage Explorer interface. EasyNet Web Hosts does not support problems or questions directly related to the use of FrontPage itself. Instead, we will direct you to Microsoft's FrontPage technical support. EasyNet Web Hosts supports FrontPage version 2002. Does EasyNet Web Hosts support ColdFusion? No, not at this time What technical support does EasyNet Web Hosts offer ? Our experienced support team is available 24 hours a day via email or Live support Chat. 7 days a week to assist you with any problems that may arise with your EasyNet Web Hosts hosting account. The vast majority of support issues reported via email is responded to and resolved within the first hour. How do we know that our customers like our service? Thirty-five percent of our new orders are either referrals or additional orders from existing customers. Does EasyNet Web Hosts also design Web pages? EasyNet Web Hosts does not provide Web site design services. What kind of reliability does EasyNet Web Hosts offer on hosting? We guarantee 99.9 % uptime Who is responsible for backing up my site and data? EasyNet Web Hosts's do make regular back ups of our servers, but the ultimate responsibility is down to you the customer. We are always pleased to show you how easy this is and how to automate unattended backups. Does EasyNet Web Hosts offer a shopping cart? EasyNet Web Hosts offers OS Commerce, Zen Cart, Cube Cart and SohoLaunch and are all easily installed using your control panel. For more information, see the Ecommerce FAQ. Can I securely accept credit card information through my Web site? Yes. SSL (Secure Sockets Layer) certificates can be bought and installed onto your server. This enables users of your site to submit credit card information with confidence, knowing that is it being transmitted safely and securely through the Internet. For more information, see the Ecommerce FAQ. Is it possible to process credit card transactions in real time? For this, we recommend that you choose our ecommerce plans. You need three things to process credit card payments in real time: • A merchant account • A real-time credit card processing account • A shopping cart that supports your real-time credit card processing solution You can obtain a merchant account and a real-time credit card processing account via your local bank or from a major provider such as CyberCash, WorldPay, NetBanx, AuthorizeNet or PayPal. Does EasyNet Web Hosts provide any database solutions? EasyNet Web Hosts's Linux platforms provide support for MySQL. MySQL is free with all Plans. EasyNet Web Hosts's For more information, see the Database FAQ. What statistical packages does EasyNet Web Hosts offer? EasyNet Web Hosts provides you raw access logs, enabling you to use the statistical package of your choice. There are also freeware scripts you can easily install such as counters. What are referrer logs and does EasyNet Web Hosts offer them? Referrer logs record the Web sites from which your visitors reached your page. Using this information, you can fine tune your online advertising to maximise traffic to your site. Does EasyNet Web Hosts offer any ready-to-run CGI scripts? Yes. EasyNet Web Hosts offers several ready-to-run CGI scripts with all of our plans. These scripts include FormMail and CGIEmail (for emailing form results). Plans also include Guestbook, wwwboard (bbs) and guest counter scripts. We are always searching for other reliable and popular CGI scripts to make available to customers. Does EasyNet Web Hosts allow cronjob/CF Schedule? EasyNet Web Hosts does allow programs to run in the background, for tasks such as site maintenance and backups. Does EasyNet Web Hosts support names such as .cc .name? EasyNet Web Hosts does support these new domains and others. What is EasyNet Web Hosts's policy on upgrading OS or other software that comes with the hosting plan? You probably have some experience with upgrading software. If so, you are probably also aware of some of the pitfalls involved with such an upgrade. As we are responsible for the reliability and stability of hundreds of thousands of Web sites and email systems, we are very careful when it comes to modifying our software. As a matter of policy, we do not roll out the latest changes unless it is subjected to our extensive internal testing for at least several months. Also, we believe that it is wise to let the new release "burn in" for several months, rather than roll out the changes right away. Of course, there are some exceptions to this, such as when security holes are identified and new patches released to them. In these cases, we apply the patches right away.